Wednesday, September 08, 2010
   
Text Size
There have been a few glitches during our launch which have been restored by now. If you feel that some part of the website is not working, please post a new topic in the Lounge section, send a Twitter message to @akeebabackup or PM user nicholas. Thank you!

Failed Smart algorithm

Failed Smart algorithm

Hello,

I'm having some trouble getting my backup to work. I'm getting the error noted in the description above. I read through some other posts about this error and they don't appear to pertain to my situation. Common solutions seem to include correcting the 'tmp' path in Joomla, but I know it's fine, and correcting permissions, but I've tried many from 755 to 777 and others. Ownership is correct too.

There are no additional errors in my site's error log, so I don't know what's going wrong. Can you guys help? Thanks.

##text##

kalane
useravatar
Offline
4 Posts
User info in posts
Administrator has disabled public posting

Re: Failed Smart algorithm

Sorry, I thought the description field would be viewable. Here are the errors I see in the Joomlapack log:

Failed Smart algorithm on JoomlapackCUBEDomainDBBackup
Could not open /path/to/Joomla/tmp/9a5201cc for append, in DB dump.

The weird part is that the file exists, so I know the application can write to that directory. Not sure why it can't open the file after it's created. It has 777 permissions by default.

kalane
useravatar
Offline
4 Posts
User info in posts
Administrator has disabled public posting

Re: Failed Smart algorithm

Run screaming from that 2.3.3 version of JoomlaPack. smile  The 2.3.x series was not the most stable of the JoomlaPack releases.  It had settled down a bit by the time 2.3.3 was released, but you are better of with a more modern version.

There is something weird about your tmp path.  In the log, see how it displays the entire absolute path, where the other paths are <root> followed by the local path?  Compare the tmp path to the JoomlaPack Output path.  It may be fine, that's all I can tell from the log.

Dale L. Brackin
Akeeba Backup Quality & Support Working Group

dlb
useravatar
Offline
10565 Posts
User info in posts
Administrator has disabled public posting

Re: Failed Smart algorithm

Thanks a lot for your quick reply. I know just what you're talking about. After the first failed attempt, I was prompted with a yellow brick message about how I should try more "stable" (?? I forget the wording) settings and I can apply them if I want. When I did that, it prepended the TMP path with that <root> tag, got rid of the server's root path, but it still didn't work. I assume that tag is just a variable defined by Joomla which is really just the path to the Joomla installation. Six of one, half dozen of the other. If the path were the problem, I'd have to imagine Jbackup wouldn't be able to even create that tmp file, but it does every time. Very strange!

I think I may try your idea of going with a different version. I'm working on this for a friend, though, so I'm not too familiar with your software. Which version would you recommend? Joomla is version 1.5.15 Stable. Thanks again for your help!

kalane
useravatar
Offline
4 Posts
User info in posts
Administrator has disabled public posting

Re: Failed Smart algorithm

Looks like version 3.0 is out. I assume that's the one you're talking about.

kalane
useravatar
Offline
4 Posts
User info in posts
Administrator has disabled public posting

Re: Failed Smart algorithm

JoomlaPack would actually change some of the magic numbers to make the backup "slower and surer".  There were two step downs after failed backups were detected.

Development has stopped on JoomlaPack completely, and officially it is unsupported.  Development continues at its frantic pace with Akeeba, the 3.1 beta is just around the corner.  The major change in requirements is that Akeeba won't run on php4.

Dale L. Brackin
Akeeba Backup Quality & Support Working Group

dlb
useravatar
Offline
10565 Posts
User info in posts
Administrator has disabled public posting

Partner Site

Sponsored Links

Banner

Support Unavailability

Enhanced Support will experience reduced or no availability during the dates marked in red on the calendar below. If you file a support ticket during this period, we might take longer to get back to you.

Calendar shown in Athens timezone
See the full calendar