Living on the support forum day in and day out, we are aware of its deficiencies. Even though we always reply to requests within a business day or two, it's still a slow process when you have a complex problem, requiring a number of communications to resolve. Moreover, all information you post to it is publicaly available, including information on the log files. To this end, we have designed the Enhanced Support service. If you subscribe to this service you get:
- Priority support. Support requests via the ticket system of the Enhanced Support service will receive top priority and will be addressed before those made on the forum. Our usual response time to support tickets is a few minutes up to a few hours (even on weekends), whereas the typical response time to the public forum is 24-48 hours.
- Direct contact with the lead developer. Enhanced Support's tickets are responded directly by the lead developer, without any pre-filtering.
- Private communications. All information contained in your support tickets, including attachments, are confidential and visible only to you and the lead developer of Akeeba Backup.
- A doctor who does house calls. Why exchange information back and forth when you can get the lead developer visit your site and debug your problem directly on your server? By skipping those unnecessary steps you get the fastest support there can possibly be.
This extremely efficient support service is provided either as a stand-alone subscription, or combined with Akeeba Backup Professional download service. In the latter case, we give you a privileged 25% discount on the regular price.
