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E-mail Keys

As explained before, the email Keys define in which occasion an email template will be used. The email keys are ALWAYS written in lowercase, without spaces, exactly as defined below in bold type. The following e-mail keys are currently used.

Keys for the "Akeeba Ticket System - New post notification emails" plugin

These emails are sent whenever a new ticket or new post is created.

manager-public-new

A new public ticket was created. This email is sent to the support staff.

manager-private-new

A new private ticket was created. This email is sent to the support staff.

manager-public-old

An existing public ticket received a reply by another member of the support staff or the user who submitted the ticket. This email is sent to the support staff.

manager-private-old

An existing private ticket received a reply by another member of the support staff or the user who submitted the ticket. This email is sent to the support staff.

manager-assignedticket

A manager assigned a ticket to another staff member. This email is sent to the support staff member who was assigned the ticket.

owner-public-new

A new public ticket was created. This email is sent to the user who submitted the ticket.

owner-private-new

A new private ticket was created. This email is sent to the user who submitted the ticket.

owner-public-old

An existing public ticket received a reply by the support staff. This email sent to the user who submitted the ticket.

owner-private-old

An existing private ticket received a reply by the support staff . This email sent to the user who submitted the ticket.

Keys for the "System - Akeeba Ticket System reply by email" plugin

These emails are sent whenever a ticket or post is attempted to be created from an email but an error occured while processing the email message. The emails below are sent to the email address of the email message which generated the error.

mailgateway-invaliduser

The email address does not belong to a user registered on the site and cannot be processed.

mailgateway-noaccess

The email address belongs to a user registered on the site but the user does not have posting privileges to the Akeeba Ticket System category.

mailgateway-nonewtickets

New ticket creation is suspended using the "No new tickets" options in the component's Options page.

mailgateway-nonewreplies

Reply creation is suspended using the "No new replies" options in the component's Options page.

mailgateway-newticketfailed

The creation of a new ticket failed for an unspecified reason (e.g. database error)

mailgateway-newpostfailed

The creation of a new reply (post) failed for an unspecified reason (e.g. database error)

mailgateway-newticketdisabled

New ticket creation by email has been disabled in the component's Options

mailgateway-newreplydisabled

Reply by email has been disabled in the component's Options

mailgateway-noreplyline

The email is missing the reply line which is used by Akeeba Ticket System to determine which ticket this email reply refers to

mailgateway-nocredits-ticket

The user does not have enough credits to submit a new ticket

mailgateway-nocredits-post

The user does not have enough credits to submit a new reply (post)