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Automatically close tickets

[Note]Note

This CRON script is NOT availabe in Akeeba Ticket System Core.

While many tickets are closed either by support staff or the users after a solution is found to the problem, we have observed that most tickets remain in Pending status. In the majority of such cases the user did get the support he was looking for but never bothered to reply back, confirming that everything is working for them. If you are like us, you don't want to see hundreds of tickets in Pending status but would rather get them automatically closed.

That's what the ats-autoclose-tickets.php script does. It will automatically close old tickets which haven't received a reply in ages. In fact, you can specify two time thresholds. Tickets older than the first threshold (called "Maximum inactive ticket age ") will be closed and a message will be posted, notifying the user that the ticket has been automatically closed due to inactivity. Tickets older than the second threshold (called "Silent close period") will be closed without a message. This second threshold is useful for closing tons of older messages without burdening your mail server.

You can configure the behaviour of the script in the component's Options page. For details you may want to consult the documentation of the Options page.

The CRON command line you need to use is like this:

/usr/local/bin/php /home/USER/webroot/cli/ats-autoclose-tickets.php

For details regarding the paths please consult our "Setting up CRON jobs, in general" documentation page.