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Automatic reply bot

[Note]Note

This CRON script is NOT availabe in Akeeba Ticket System Core.

This CRON script is used with the automatic reply bot feature of Akeeba Ticket System. It allows you to send automatic replies to your users based on different criteria, for example: has a manager already replied to them; do they have an attachment; keywords in the title or body of their support ticket; etc. The replies are not sent automatically; they are sent by the ats-auto-reply.php CRON script.

The CRON command line you need to use is like this:

/usr/local/bin/php /home/USER/webroot/cli/ats-auto-reply.php

For details regarding the paths please consult our "Setting up CRON jobs, in general" documentation page.