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Automatic updates

Checking for the latest version and upgrading

You can easily check for the latest published version of the Akeeba Backup component by visiting http://www.akeebabackup.com/latest. The page lists the version and release date of the latest Akeeba Ticket System release. You can check it against the data which appear on the right-hand pane of your Akeeba Ticket System Control Panel. If your release is out of date, simply click on the Download link to download the install package of the latest release to your PC.

Updating automatically with the Joomla! extensions update feature

[Warning]Warning

This method IS NOT supported on Joomla! 2.5.18 or earlier and Joomla! versions 3.0.0 up to and including 3.2.0. If you are using these versions you MUST update manually (see further down this page)

[Important]Important

This Joomla! feature requires that your server supports fopen() URL wrappers (allow_url_fopen is set to 1 in your server's php.ini file) or has the PHP cURL extension enabled. Moreover, if your server has a firewall, it has to allow TCP connections over ports 80 and 443 to www.akeebabackup.com and cdn.akeebabackup.com. If you don't see any updates or if they fail to download please ask your host to check that these conditions are met. If they are met but you still do not see the updates please file a bug report in the official Joomla! forum. In the meantime you can use the manual update methods discussed further below this page.

Akeeba Ticket System can be updated just like any other Joomla! extension, using the Joomla! extensions update feature. Joomla! is responsible for finding the updates, downloading them and installing them on your server. You can access the extensions update feature in two different ways:

  • From the icon your Joomla! administrator control panel page. On Joomla! 3 you will find the icon in the left-hand sidebar, under the Maintenance header. It has an icon which looks like an empty star. On Joomla! 2.5 you will find it in the main area of the control panel page, under Quick Icons. When there are updates found for any of your extensions you will see the Updates are available message. Clicking on it will get you to the Update page of Joomla! Extensions Manager.

  • From the top menu of your Joomla! administrator click on Extensions, Extensions Manager. From that page click on the Update tab found in the left-hand sidebar on Joomla! 3 and the top navigation bar in Joomla! 2.5. Clicking on it will get you to the Update page of Joomla! Extensions Manager.

If you do not see the updates try clicking on the Find Updates button in the toolbar. If you do not see the updates still you may want to wait up to 24 hours before retrying. This has to do with the way the update CDN works and how Joomla! caches the update information. Unfortunately we can't do anything about it, especially in Joomla! 3 (there is no way to forcibly clean the updates cache).

If there is an update available for Akeeba Ticket System tick the box to the left of its row and then click on the Update button in the toolbar. Joomla! will now download and install the update.

[Warning]Warning

Akeeba Ticket System Professional needs you to set up the Download ID before you can install the updates. You can find your main download ID or create additional Download IDs on our site's Add-on Download IDs page. Then go to your site's administrator page and click on Components, Akeeba Ticket System, and click on the Options button in the toolbar. Click on the Live Update tab and paste your Download ID there. Finally, click on Save & Close.

On Joomla! 2.5.19 and all later versions in the 2.5.x range (but not Joomla! 3.x or later) you also need the Installer - Akeeba Ticket System plugin to be installed and published on your site. This plugin is automatically installed and published when you install Akeeba Ticket System. If you are not sure, please go to your site's administrator, click on Extensions, Plug-in Manager and verify that this plugin is installed and published. If this plugin is not installed or not published you will see the updates but you will NOT be able to install them. Instead you will see an error message telling you about a 403 or 404 error message received. If you do not see the plugin on your site please update manually, with the method described below.

If Joomla! cannot download the package, please use one of the manual update methods described below. If, however you get an error about copying files, folder not found or a cryptic "-1" error please follow our installation troubleshooting instructions.

Updating manually

As noted in the installation section, installing and updating Akeeba Ticket System is actually the same thing. If the automatic update using Joomla!'s extensions update feature does not work, please install the update manually following the instructions in the installation section of this documentation.

[Important]Important

When installing an update manually you MUST NOT uninstall your existing version of Akeeba Ticket System. Uninstalling Akeeba Ticket System will always remove all your settings. You definitely not want that to happen!

Live update (versions 1.0 up to and including 1.3.3)

[Note]Note

This method was removed in Akeeba Ticket System 1.4.0

On older versions of Akeeba Ticket System there is a different update method, if your server supports it. It is called the "Live Update" feature. Whenever you visit the Akeeba Ticket System Control Panel, it will automatically check for the existence of an updated version and it will notify you. Clicking on the notification allows you to perform a live update without further interaction. Do note that if your server is protected by a firewall you'll have to enable port 80 and 443 TCP traffic to www.akeebabackup.com and cdn.akeebabackup.com for this feature to work properly.