Akeeba Ticket System can be updated just like any other Joomla! extension, using the Joomla! extensions update feature. Please note that Joomla! is fully responsible for discovering available updates and installing them on your site. Akeeba Ltd does not have any control of the update process.
This Joomla! feature requires that your server supports
fopen() URL wrappers (
Akeeba Ticket System Professional needs you to set up the Download ID before you can install the updates. Please consult the Entering your Download ID documentation section for more information.
You can access the extensions update feature in different ways depending on your Joomla version:
Joomla 3: From the icon your Joomla! administrator control panel page. You will find the icon in the left-hand sidebar, under the Maintenance header. When there are updates found for any of your extensions you will see the Updates are available message. Clicking on it will get you to the Update page of Joomla! Extensions Manager.
Joomla 3 (alternate method): From the top menu of your Joomla! administrator click on Update tab found in the left-hand sidebar. Clicking on it will get you to the Update page of Joomla! Extensions Manager., . From that page click on the
Joomla 4: From the icon your Joomla! administrator control panel page. By default you will find the icon in the right-hand modules area, under the Update Checks header. When there are updates found for any of your extensions you will see the Updates are available message. Clicking on it will get you to the Update page of Joomla! Extensions Manager.
Joomla 4 (alternate method): From the sidebar of your Joomla! administrator click on Update area towards the bottom of the middle column and click the link. This takes you to the Update page of Joomla! Extensions Manager.. On the new page find the
If you do not see the updates try clicking on thebutton in the toolbar. If you do not see the updates still you may want to wait up to 24 hours before retrying. This has to do with the way the update CDN works and how Joomla! caches the update information.
If there is an update available for Akeeba Ticket System tick the box to the left of its row and then click on thebutton in the toolbar. Joomla! will now download and install the update.
If Joomla! cannot download the package, please use one of the manual update methods described below. If, however you get an error about copying files, folder not found or a cryptic "-1" error please follow our installation troubleshooting instructions.
If you get a white page while installing the update please try either the Built-in method (described above) or the manual update method (described below).
As noted in the installation section, installing and updating Akeeba Ticket System is actually the same thing. If the automatic update using Joomla!'s extensions update feature does not work, please install the update manually following the instructions in the installation section of this documentation.
When installing an update manually you MUST NOT uninstall your existing version of Akeeba Ticket System. Uninstalling Akeeba Ticket System will always remove all your settings. You definitely not want that to happen!
Sometimes Joomla! may forget to copy some files when updating extensions. If you find Akeeba Ticket System suddenly not working or if you get a warning that your installation is corrupt you need to download the latest version's ZIP file and install it twice on your site, without uninstalling it before or in-between these installations. This will most certainly fix this issue.
If the error occurs again after a while, without you updating our software, please contact your host. Some hosts will delete or rename files automatically and without any confirmation as part of a (broken and unfit for purpose) "malware scanner / antivirus". Unfortunately, these scanners return a lot of false positives -innocent files mistakenly marked as malicious- but rename / delete them nonetheless, breaking software installed on the server. If you are on such a host we very strongly recommend that you move to a decent host, run by people who actually know what they are doing. It will be far less headache for you and would actually improve your site's security.