Akeeba Ticket System

Akeeba Ticket System

version 1.5.3 Stable

Released on: Thursday, 17 July 2014 11:27

Release Notes

PHP 5.3, 5.4 or 5.5 is required

This version requires PHP 5.3, 5.4 or 5.5. The rationale behind this is explained in our statement of mid-February 2013. It won't install on hosts running PHP 5.2 or earlier. PHP 5.3.4 or later is required, due to show-stopper bugs in earlier versions of PHP 5.3. Moreover, due to the necessary Joomla! API changes found only in Joomla! 2.5.6 or later, this version will not install on Joomla! 2.5.5 or earlier versions. In any case, it will tell you exactly why it cannot be installed (minimum PHP or Joomla! version not satisfied).

Joomla! 2.5, 3.2, 3.3 are supported

This version of our software can be installed on Joomla! 2.5.6 or any later 2.5.x release, as well as any 3.2.x or 3.3.x release. It is not compatible with Joomla! 3.0 or 3.1. These versions of Joomla! are old and vulnerable. If you are using them please upgrade to the latest Joomla! 3 release available from


Bug fixes

  • [HIGH] Sending new tickets by email would always result in an error
  • [HIGH] Wrong From email address when a ticket is created / replied to via email and you're using the CLI script to fetch emails
  • [LOW] Unpublished manager notes cannot be viewed or unpublished in the back-end
  • [LOW] Working around notices thrown by Joomla! core code with missing safeguards in the CLI scripts under some circumstances
  • [MEDIUM] Canned replies not shown when the logged in user has support staff privileges for a category but no component-wide support staff / admin privileges
  • [MEDIUM] Wrong email subject when a ticket reply is received by email

New features

  • Automatic update / update notification emails CLI script
  • Support for attachments made by Apple Mail in reply by email / new ticket by email features

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