Akeeba Ticket System

Akeeba Ticket System

version 1.5.4 Stable

Released on: Wednesday, 10 September 2014 01:58

Release Notes

PHP 5.3, 5.4, 5.5 or 5.6 is required

This version requires PHP 5.3, 5.4, 5.5 or 5.6. The rationale behind this is explained in our statement of mid-February 2013. It won't install on hosts running PHP 5.2 or earlier. PHP 5.3.4 or later is required, due to show-stopper bugs in earlier versions of PHP 5.3. Important note on reading PHP versions: PHP 5.3.20 is newer than 5.3.10 which is newer than 5.3.4. Moreover, PHP 5.4.0 is newer than PHP 5.3.4.

Due to the necessary Joomla! API changes found only in Joomla! 2.5.6 or later, this version will not install on Joomla! 2.5.5 or earlier versions. In any case, if your server doesn't meet the minimum requirements it will tell you exactly why it cannot be installed (minimum PHP or Joomla! version not satisfied).

Joomla! 2.5, 3.2, 3.3, 3.4 are supported

This version of our software can be installed on Joomla! 2.5.6 or any later 2.5.x release, as well as any 3.2.x, 3.3.x or 3.4.x release. It is not compatible with Joomla! 3.0 or 3.1. These versions of Joomla! are old and vulnerable. If you are using them please upgrade to the latest Joomla! 3 release available from


Bug fixes

  • [LOW] "COM_ATS_ERR_MAIL_CANNOTRETRIEVE Mailbox is empty" shown when there are no new ticket emails to retrieve
  • [LOW] HTTP 403 when creating a new ticket due to the call to view=attempts
  • [LOW] gh-93 Display ticket times using site timezone
  • [LOW] gh-96 Fatal error in ticket removal CRON script when used on a Joomla! 2.5 site
  • [LOW] gh-97 Filter status on frontend bucket list was not working
  • [LOW] gh-98 In some conditions enabling Joomla SEF will produce 404 pages
  • [MEDIUM] Joomla! caches plugin information, leading to unexpected behaviour in various places
  • [MEDIUM] gh-95 Managers couldn't access to buckets list on frontend

New features

  • "Latest Tickets" view: display how long ago the customer last replied to the ticket
  • Display list of accepted attachment extensions

Miscellaneous changes

  • Even better workaround for very badly written system plugins which output Javascript without a trailing semicolon and/or newline, leading to Javascript errors. This is not a bug in our software, it's a bug in those badly written plugins and WE have to work around THEIR bad code!

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