Support

Admin Tools for WordPress

#30925 – Admin tools was wrongly removed by my hosting operator, cannot re-install?

Posted in ‘Akeeba Admin Tools for WordPress’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 13 February 2019 12:47 CST
Some operator on the hosting provider of my friend site removed (whiteout my permission) wrongly and probably the wrong way Admintools.

I’m trying to reinstall (1.0.0 Pro) but It failed, I can see all kind of Admin files, like “admintools-waf.php” that where left in the site ????

How I can manually cleanup all that and reinstall.
I really like to keep all my settings; (htaccess maker, firewall etc..) - if possible.

=========================================
Also I remark, before that mess that a user (from another continent) try to enter by my modify wp-login url, how that can be possible???

Something like that;
https://mysite.com/myspecialloginurl

They use the same url ?????
 
Chacapamac
Thursday, 14 February 2019 02:29 CST
Hello,

let's handle one problem at time.
You said someone removed Admin Tools from your site. How? How can you say that? Are the files still there? It was completely deleted or simply disabled?
If the plugin was deleted, all your settings are lost.
Please double check if Admin Tools plugin was simply disabled, in the Plugins page.


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



tampe125
Thursday, 14 February 2019 09:30 CST
Ouf!, Fix, after checking, they only change the permission on the plugin folder.

I change it back to 755 and the possibility to activate the plugin went back.

Everything working good, backup taken. Thanks.

Do you want me to open a new ticket for the entry attempt with right custom url ?
 
Chacapamac
Thursday, 14 February 2019 09:44 CST
Yes, please.
Let's keep things separated for easier management.


Davide Tampellini

Developer and Support Staff



Italian: native

English: good



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



tampe125
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

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