Support

Admin Tools for WordPress

#31379 admin tool

Posted in ‘Admin Tools for WordPress’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

WordPress version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Monday, 22 July 2019 17:17 CDT

[email protected]
I just install the admin tool on my wordpress site. Now I can't acces to my backend site. Why?

dlb
Please look in the wp-admin folder for two files, .htaccess and .htpasswd. These are hidden files so your FTP client of file manager needs to be set to display hidden files. If they are there, delete them both. We're talking about wp-admin, NOT the root of your site.

These two files are added by the Admin Tools first run wizard to protect your administrator files. Deleting them disables that protection. You can enable it from the Admin Tools Control Panel.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.