Support

Admin Tools for WordPress

#31413 – Can't install admin tools pro on wordpress

Posted in ‘Akeeba Admin Tools for WordPress’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Monday, 03 June 2019 07:59 CDT
Hi

I have installed admin tools for wp free version version 1.0.3.

After purchasing the pro 1.0.3 version I try to install it via upload option of wp-admin/plugins but it seems that doesn't proceed as it finally reports installation failed.
Also I can't delete the free version as the button it is stsuck on Deleting...

Do you think a way of how can I overcome this?

Thanks
Manolis

PS: The active theme is Sydney and wp version is 5.2.1
 
tritongr
Monday, 03 June 2019 08:14 CDT
This is a known problem in WordPress when updating from Core to Pro. It has to do with how it works internally.

You should be able to uninstall the plugin and reinstall the Pro version. The problem with that approach is that it loses all your settings and history.

The better way is to download the Pro version, extract it, then upload the files via FTP to your site. This updates the version and preserves your settings.

Go ahead and upload the files via FTP. If the partial uninstall has caused problems we'll have to deal with that, if not, we're golden.


Dale L. Brackin

Support Specialist



English: native



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



dlb
Thursday, 06 June 2019 05:51 CDT
Manually copying the files solved the issue

Thanks
 
tritongr
Thursday, 06 June 2019 08:09 CDT
You're welcome! I'm glad that worked.


Dale L. Brackin

Support Specialist



English: native



Please keep in mind my timezone and cultural differences when reading my replies. Thank you!



dlb
This ticket is closed, therefore read-only. You can no longer reply to it. If you need to provide more information, please open a new ticket and mention this ticket's number.

Cookies Notification - Action required

This website uses cookies to provide user authentication and improve your user experience. Please indicate whether you consent to our site placing these cookies on your device. You can change your preference later, from the controls which will be made available to you at the bottom of every page of our site.