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#10136 403 Error (Access Denied) when editing Users

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by Adam_NZ on Thursday, 08 December 2011 03:16 CST

Adam_NZ
Mandatory information about my setup:
Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes/all
Joomla! version: 1.7.3
PHP version: 5.2.6-1+lenny13
MySQL version: 5.0.51a-24+lenny5-log
Host: webbase.net.nz
Admin Tools version: 2.1.14
========================================
Description of my issue:

As of a couple of days ago, all my sites have been subject to continuous SQL injection attacks etc. etc. ADT has successfully blocked them (thanks!).

However - in all the sites that I have WAF enabled/tightened, I can no longer edit a user from the Joomla Admin back end without getting a 403 "Access Denied" page.

I'm trying to edit all my super-admin usernames so that none of them are just the default "Admin" (which is one of the users the hackers immediately go for).

As these attacks are on-going, I don't want to disable/uninstall ADT for even a short while to see whether it's that that's causing the user-edit error. BTW - the same happens on a couple of my j1.5 sites as well.

Is this a Joomla problem or something in ADT?

Thanks,

Adam.

nicholas
Akeeba Staff
Manager
Hi Adam,

I believe you need to read this documentation page: https://www.akeebabackup.com/troubleshooter/atspecialusers.html :)

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Adam_NZ
Drat!! I didn't find that!!!! Is there an up-to-date PDF version of the ADT Help documentation? I really must read ALL of it, LOL!

**SOLVED** Many thanks!! :)

Your amazing-ness knows no bounds!!

nicholas
Akeeba Staff
Manager
He he! The up-do-date PDF file of the documentation can always be found in our Download section. It's also the same documentation you get on-line, on this site.

Please note that the Troubleshooter is only available on-line. There is no PDF version of it.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Adam_NZ
Thanks - duly grabbed ;)

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