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Admin Tools

#19444 Blank screen when trying to update 2.6.1

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Admin Tools version
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Latest post by nicholas on Sunday, 09 March 2014 16:09 CDT

Sunday, 09 March 2014 15:29 CDT

veganvoice
 Hi,

When I try to update AdminTools using the live update, I get a blank screen. However, when I retype in the admin url, I get the message below.

PLG_SYSTEM_ATOOLSUPDATECHECK_MSG

If I then navigate to components/admin tools, I get the screen to agree to the terms and it seems to complete the update because the new version of 2.6.1 shows.

I tried updating Admin Tools for a different Joomla 2.5.19 site using the extension manager and installing the update. I also get the message below, but again, am able to agree to the terms and see the new version.

PLG_SYSTEM_ATOOLSUPDATECHECK_MSG

I just want to confirm all should be working OK and if I need to do anything to address the message.

Sunday, 09 March 2014 16:09 CDT

nicholas
Receiving a blank page after installing the latest versions of Akeeba Backup, Admin Tools, Akeeba Ticket System, DocImport or Akeeba Release System using Live Update (the update button found inside each component's control panel page) is normal and does not indicate an error.

As described in the change logs of these components, the versions released since March 2014 no longer make use of Akeeba Live Update. Due to popular request all of our software is now making use of Joomla!'s own extensions update feature. In the future you will find the updates to our software in Extensions, Manage Extensions, Update. Joomla! itself will be responsible for discovering, downloading and installing the updates. Our extensions update code (Akeeba Live Update) has been removed from all of our components.

This is the reason you are receiving a blank page. Since you made an update using Live Update, after the update was complete it tried redirecting back to itself. However it was already removed in the updated version, hence the blank page. This is not an error. Your update has been installed just fine. You can verify it by logging back in to your site's administrator page and visiting the component's main page. You will see that our component functions just fine and is, in fact, upgraded to the latest release.

If for any reason the update did network, please consult our documentation which contains detailed instructions for alternative update methods. Cutting a long story short, installing the latest version on top of the old one but without uninstalling the old version will perform an update.

We apologies for the confusion caused by the blank page. Unfortunately it was a bit of a Catch-22 situation for us. If we included Live Update in those releases the same problem would occur in the next version that would not have live update, plus some other interesting update issues (Live Update would report an update available if you used Joomla!'s extensions updater and vice versa). Removing it causes a blank page. Not using Joomla!'s own updater caused distress to many users. Every solution was a bad one. We chose the one that will be the best in the long run.

Since this is ultimately not an error we will now close this ticket. Thank you for your understanding and sorry for the confusion.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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