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Admin Tools

#22157 Can't login to backend with Administrator rights

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by tampe125 on Thursday, 26 February 2015 04:43 CST

EnTomBet
 Hi,
I've just created user in Administrator group and tried to log in into backend with his credentials.
No success (You do not have access to the administrator section of this site.), After changing his group to Super Users log in process pass.

tampe125
Akeeba Staff
Hello,

are you 100% sure that your Joomla ACL is correct?
Admin Tools won't block you from logging in in your administrator area: you can easily test it. Simply disable Admin Tools system plugin and try again.
If you still can't login, it means that the problem is not Admin Tools, you have to double check your ACL settings.

Davide Tampellini

Developer and Support Staff

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