Support

Admin Tools

#22850 Admin Tools blocks the access to the frontend

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by nicholas on Thursday, 25 June 2015 01:32 CDT

MAT978
Bonjour !

As usual, I installed Admin Tools on a website further to its migration from 2.5 to 3.4: Goldfinger Jewelry.
But when I apply the password protection to log in the backend, it's also applied to the frondend (so I have to enter my credentials to be able to visit the website)... First time I have this issue and I really don't know what I did wrong. (note that the Security exceptions log is empty)
Would be great if you can help me. Do not hesitate if you want an access to the backend.

Thank you!

Sandra

dlb
Sandra,

What is happening is that something on your front end (slide show maybe?) is calling assets stored in the /administrator folder on your site. That's a no no. No public facing extension should store anything within the /administrator folder. You will need to contact the author of the badly behaved extension, there is no way to work around the issue. You can't password protect the /administrator folder and use that extension.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

MAT978
Thanks Dale for your answer.
I'll contact them and see it with them.

Sandra

dlb
You are welcome!

I'm not sure it is the slideshow, that's a guess. But something is pulling from within /administrator.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

MAT978
I'll make some tests on a test version of the website to determine which extension is responsible of that.

nicholas
Akeeba Staff
Manager
Bonsoir Sandra,

Je vais t'épargner la peine. Comme je t'ai dit au Twitter l'extension problématique est WidgetKit. Elle provoque toujours des problèmes majeurs. Elle est trop mal écrit, comme tous les extensions de Yoo :( Tu ne peux pas utiliser la protection de l'administrateur et Widgetkit dans le meme site. Il est l'un ou l'autre. Ah, bon, c'est Yoo...

And for the benefit of Dale who's trying to help you: It's WidgetKit. You can't have back-end protection and WidgetKit on the same site. It's badly written, we've been telling them since four and a half years and they won't listen. Oh, well, it's just Yoo...

OK, I'm handing this back to Dale now :)

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

MAT978
Thank you Nicolas for your answer and a double thank you for answering in French! I really appreciate.

I usually don't use this extension, but didn't have other choice this time.
I use it on 2 other websites, but without having this issue with Admin Tools (but other issues of course), but these 2 websites were built with J2.5 and PHP3, and a previous version of Widgetkit.
I'll contact them ;)

Thanks again

Sandra

nicholas
Akeeba Staff
Manager
You're welcome, Sandra!

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!