Admin Tools

#22986 index.php = too redirections... after man admin tools 3.6.1

Posted in ‘Admin Tools for Joomla! 4 & 5’

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Environment Information

Joomla! version

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PHP version

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Admin Tools version

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Latest post by on Sunday, 16 August 2015 17:20 CDT

Friday, 17 July 2015 03:27 CDT

skorweb

Hello,

Since the admin Tools 3.6.1 update, the url of the site http://etudel.fr/index.php displays an error message stating that there are too many redirects... (you can see the attached capture). I specify that the site is currently "offline" and the problem also exists in "online" mode, th error is 404. Everything worked fine before this update. however, if I manually paste http://etudel.fr/contact in my address bar (a page of this website), I arrived on the well offline login page and after login, everything works...

I do the following:
- Clean the cache admin tools = always the same problem,
- Then uninstall = always the same problem,
- Then install the 3.6.0 = always the same problem,
- Then reinstall 3.6.1 = always the same problem,

I do not know what to do, an idea?

Pending read you and wish you have a solution that allows me to restore a Veiter jpa (and all that that implies ...)

Damien BOULET

Friday, 17 July 2015 03:45 CDT

tampe125

Hello Damien,

Let's make sure that the problem is indeed caused by Admin Tools. In order to do so, try the following:

1. Try setting the Error Reporting level in your Global Configuration to "None". Many errors are caused by harmless PHP Notices and Warnings being output to the browser, breaking anything which requires HTTP header manipulation such as Joomla!'s session management, AJAX calls and download systems.

2. Try to replicate the issue after disabling the "System - Admin Tools" plugin. If you can still replicate the issue, it is not caused by Admin Tools. Disabling that plugin means that Admin Tools code (including the Web Application Firewall) is not running on your site.

3. If you suspect an issue with the .htaccess file, replace its contents with the contents of the stock htaccess.txt file shipped with every version of Joomla!. If you are on GoDaddy please wait for 1-30 minutes for the changes to be effective. Then, retry loading the problem page. If you can still reproduce the error, then it is not caused by .htaccess Maker.

If doing any of the above resulted in the issue still occurring, it's not related with Admin Tools and we can't help you. If doing any of the above did stop the issue from occurring, we'll have to do some troubleshooting.

First go to Admin Tools, Web Application Firewall, Configure WAF. Make sure "Log security exceptions" is set to Yes; if it's not, set it to Yes and click on Save. Now try reproducing your issue. Immediately after that, please go to Admin Tools, Web Application Firewall, Security Exceptions Log. The latest log entry at the top should have the date and time of when the issue occurred. Please copy the Reason and Target URL here so that we can further help you.

If, however, you do not see a log entry, or the Date and/or IP address do not match your last access, this problem is not caused by Admin Tools' WAF. In this case, you will have to do some .htaccess troubleshooting. You may need to read the general .htaccess troubleshooting page, as well as the page on finding out necessary .htaccess exceptions.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 16 August 2015 17:20 CDT

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system

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