Support

Admin Tools

#23416 fatal error when opgrading to admintools 3.6.2

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by amzen on Thursday, 08 October 2015 12:55 CDT

Thursday, 08 October 2015 09:32 CDT

amzen
Hello,

When upgrading Admintool, I first used online upgrade and it failed with this error :
Fatal error: Call to a member function load() on a non-object in mywebsite.etc./script.admintools.php on line 355
Then I tried to upgrade from the zip archive and I got exactly the same error.

It is not the first time I upgrade Admintools with my host service, I usually had no problems...
Any idea for help ?

Thursday, 08 October 2015 09:39 CDT

tampe125
Hello Hugues,

we are aware of this issue, we are currently working on a new release.
It should be release very shortly, thank you very much for your report!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 08 October 2015 09:40 CDT

tampe125
As a temporary fix, please double check to have the System - Admin Tools plugin enabled while performing the update. That will prevent the fatal error from showing up

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 08 October 2015 10:50 CDT

amzen
Hello Davide,

Thank you for this accurate and perfect support : The system admin tools plugin was disabled. I enabled it and retried the extension upgrade and it worked perfectly.

I did not heard about this system admin tools plugin (perhaps I read too fast the docs) , what is the usual setting of this plugin : enabled or disabled ?

Have a good day, Hugues

Thursday, 08 October 2015 10:59 CDT

tampe125
It should be enabled, otherwise your Joomla installation won't be protected (not enabled => not running => no additional protection)

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 08 October 2015 12:55 CDT

amzen
Thank you; I close the ticket !

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!