Support

Admin Tools

#23689 Update error 403

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by formfranska on Wednesday, 11 November 2015 09:41 CST

Wednesday, 11 November 2015 04:41 CST

formfranska
 When I try to update to AT 3.6.5 via the updater in Joomla I get:
----------
Warning

Error connecting to the server: 403
Error

Failed to download package. Download it and install manually from https://www.akeebabackup.com/component/ars/?view=download&id=3467&dummy=my.zip&dlid="myID".
----------
I have checked that my my download ID is configured correctly. I've copied and pasted it again and saved in options and it still doesn't work.
Also, if I use the link provided to download manually I get:
-----------
Oh, dear, we have a 403
Access forbidden.
Please try one of the following pages:
Home Page
-----------

Wednesday, 11 November 2015 06:05 CST

nicholas
In the morning of November 11th we performed an upgrade to our site. Because of this update the download URLs used by the extensions update have changed. We have already changed the update streams to reflect that information. However you may experience update issues for the following reasons:

1. The update server is on a CDN. Whenever we change something it may take anywhere from a minute up to 1 hour for the edge node of the CDN closest to your site's server to receive the update. This should normally not be a problem right now but if you're unsure just wait an hour before following the rest of these instructions.

2. Joomla! caches the update results for 6 hours by default (and up to 24 hours depending on your configuration). You need to clear the update cache. Log in to your site and go to Extensions, Manage. Click on the Update link on the right and then click the Clear Cache and Find Updates buttons, in this order. If problem #1 has already been resolved then you will be able to download and install the updates. If not, please wait for a day and retry.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 11 November 2015 09:41 CST

formfranska
Thank you Nicholas,
Followed your steps and it works fine now :-)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!