Support

Admin Tools

#23741 /administrator internal server error restoring akeeba backup in MAMP

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by dlb on Sunday, 22 November 2015 22:28 CST

user88116
 Hi There

I have restored my website akeeba backup to my local sever on my Mac, MAMP and I can see the website front-end and it works well. However, the back-end /administrator gives an internal server error. I can not access /administrator.

Here the troubleshooting I did following help from other tickets:

1) testing if it is .htaccess issue?
renamed .htaccess and .htaccessForAdmintTools to htaccess-bak and htaccessForAdmintTools-bak
no change -still got an internal server error


2) check my server's error logs:

php error log: is empty

got this line in SSL error log:

::1 - kaymo24 [19/Nov/2015:11:55:31 -0800] "GET /joomla.bk.20151119/administrator HTTP/1.1" 500 535

I recognize the user 'kaymo24' is set by Admin tools and is a password protect setting.


=========
My questions are:

How do I work around this password protect setting?
Is there a way to deactivate this using the php config?

Should I deactivate Admin tools or password protect before I start akeeba backups on the live server?

I use my MAMP to test new features and I was not having any problem to restore before I installed Admin tools. However I like Admin tools so I need to find a way to restore my backups on my local machine and make the /administrator part working.

Thanks in advance for your help on this
Kay

dlb
Kay,

The password protection for the /administrator folder is something that will not backup and restore between servers. The reason is that the path to the password file is stored inside the .htaccess file.

You almost had it. You need to delete or rename the .htaccess file inside the /administrator folder.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

user88116
Thank you dlb! Glad to know I was close to the solution... :)

It works all fine now.
I am closing the ticket
best
K

dlb
I'm glad you got it working.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!