Support

Admin Tools

#24112 How I fixed the error message: Your Admin Tools installation is corrupt

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Friday, 05 February 2016 17:20 CST

Wednesday, 06 January 2016 07:14 CST

hansheerings
Hi, this is for your information. No support needed.

I got the following error messages:
Your Admin Tools installation is corrupt after installing AT 3.6.8. pro

Missing or tampered files:
administrator/components/com_admintools/config.xml (size 3782 ≠ 3885)
administrator/components/com_admintools/helpers/ini.php (size 5404 ≠ 5649)
administrator/components/com_admintools/helpers/jsonlib.php (size 27416 ≠ 28319)

Apparently not the correct size

I did the following after reading other tickets on this issue
I reinstalld Admin Tools twice (no change)
I deleted the three files and reinstalled Admin Tools twice (error massage: the same, files are there, same size)

Then I installed the files manually with ftp in binary mode.

That did the trick. Now the error message is gone.

Greetings Hans

Wednesday, 06 January 2016 08:51 CST

nicholas
Yep. We've written that in some of the tickets. Apparently you are using the FTP layer in Joomla!'s Global Configuration and the FTP server is misconfigured to use ASCII mode by default. Therefore uploading files manually, in binary transfer mode, is the only solution.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 05 February 2016 17:20 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-02-05 17:20 CST

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!