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#25621 2FA is not working after update Joomla from 3.5.1 to 3.6

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Admin Tools version
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Latest post by on Sunday, 14 August 2016 17:20 CDT

Thursday, 14 July 2016 23:10 CDT

user83670
 Hi Support,

We are using Joomla 3.5.1 with Akeeba admin 2FA, after update to 3.6 then, 2FA code is not allowing to login.

We have already verified the 2FA code is from database user's table.

So how to fix this 2FA issues after update Joomla version from 3.5.1 to 3.6

Thanks for your supporting on this.

Thanks,

Friday, 15 July 2016 01:46 CDT

nicholas
We have removed Two Factor Authentication from our software nearly 2 years ago. This makes sense since we contributed the 2FA feature to Joomla! itself back in 2012. Ever since 2013 the 2FA feature in Joomla! is maintained by other developers. We have no say and we do NOT contribute code to it the past 3 years.

As a result there's no conceivable way you can use our 2FA with Admin Tools 3.6.8 since this feature does not exist in Admin Tools 3.6.8. Moreover, our own solution never stored 2FA codes in the database, but Joomla's core feature for 2FA does. Therefore it is very clear that you are NOT using Admin Tools' 2FA (a feature removed two years ago) but Joomla's 2FA. As a result what you are asking us is to provide support for a core Joomla feature. As we explicitly state in our Terms of Service we do not provide generic support for Joomla itself. Please use the Joomla! Forum to request support for a core Joomla! feature.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 14 August 2016 17:20 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-08-14 17:20 CDT

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