Support

Admin Tools

#25897 Paying for PRO, CORE is installed

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Thursday, 15 September 2016 17:20 CDT

hctxDS19
hello,

i've been a continuous TOOLS subscriber for a couple years now, and i checked my Admin Tools component today and i see i have CORE installed. Not sure how long this has been there, but any ideas what happened? I always update your stuff in Joomla. Do i just install the PRO version on top of CORE? The concern is, however, that i may have lost all my setting from my PRO installation.

Maybe, back when you recommended installing via Ext manager to update, i accidentally installed CORE?

dlb
Yes, you can simply install the PRO version over your current installation. That will do the upgrade to PRO.

I can't really tell what may have happened. We don't even know when it happened. There are too many variables.

The settings may still be there, just hidden by the CORE version. If they are lost, the most important will be any customizations you made to .htaccess Maker. Save your current .htaccess file before you try to generate a new one.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

hctxDS19
ok, thanks

dlb
You're welcome!


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!