Support

Admin Tools

#25904 ?task=user.login

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Friday, 16 September 2016 17:20 CDT

user90910
Dear Nicholas,

I Installed Admin Tools

In Joomla I made a menu for a customer to login and view content.
I added him to joomla as a user and member.

The problem is he has been added to the automatic blacklist blocker and is unable to login.

In the Security Exceptions Log this urls comes up:

http://zenitonline.nl/login-loguit?task=user.login

What this part mean: ?task=user.login ?

Because My normal link is : http://zenitonline.nl/login-loguit

When he types in a wrong pasword he get's this same page with url.

http://zenitonline.nl/login-loguit.

Is it possible that when a user tries to login and isn't assigned to the right user group such as Registrated or Administrator, Abonnee that he is added to the Security Exceptions Log.

Ronald

tampe125
Akeeba Staff
Hello,

what's the ban reason logged inside the Security Exception page?

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user90910
Login failure is de ban reason.



tampe125
Akeeba Staff
Can you please double check if the password used is the correct one?
Accordingly to the reason, that's what caused your user to be banned.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user90910
I checked.

The reason why this person could not login is because a user group was not assigned to him.

But is it possible to exclude users from ever going on the blacklist?

tampe125
Akeeba Staff
No, however you can add his IP to the list of Never block these IP inside WAF configuration page.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!