Support

Admin Tools

#26134 Admin Tools and Sucuri

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Sunday, 16 October 2016 17:20 CDT

Thursday, 15 September 2016 09:17 CDT

alledia
We're using Sucuri and Admin Tools together.

We've white-listed the Sucuri file in the root directory.

Sucuri can access the file, but is not allowed to scan it. Is there another setting in Admin Tools that we need to enable? 

Thursday, 15 September 2016 09:46 CDT

tampe125
Hello Steve,

are you using the Htaccess Maker feature?
What's the name of the file? What's its position? It's just a file or a folder?
What's the error message Sucuri is getting?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 16 September 2016 08:44 CDT

alledia
htaccess maker? Yes

The file has a typical Sucuri name such as sucuri-fe3de94a4f2bdd280409fec2505b.php

No error message - they're just not able to read the file. They access it, but not read it.

Friday, 16 September 2016 08:46 CDT

tampe125
If they can access it, they can read it.
First of all let's confirm that the issue is coming from Admin Tools.
Please replace your current .htaccess file with Joomla default one. Do you still have the same issue?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 16 October 2016 17:20 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-10-16 17:20 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!