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Admin Tools

#26642 Problem with "Allow administrator access only to IPs in Whitelist"

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Admin Tools version
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Latest post by on Friday, 30 December 2016 17:17 CST

Wednesday, 30 November 2016 15:30 CST

cloudTEC
 Hi Support,
our customer has not a static ip, so that we want to disable:

Allow administrator access only to IPs in Whitelist

The Options: "No" and "---" didn't work correctly.
After activation it is not possible to get access to the administrator-page.

It seems to be a bug.
Please check this for me, tanks a lot.

Best regards Dirk

Wednesday, 30 November 2016 16:06 CST

dlb
Dirk,

You sound like you know this already, but you can disable Admin Tools and enter the back end of the site with the instructions here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html.

There are several possible causes for not being able to enter the site. What happens when you try to log in to the administrator area? What do you see? Is there an error?


Dale L. Brackin
Support Specialist


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Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


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My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Friday, 30 December 2016 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-12-30 17:17 CST

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