Support

Admin Tools

#27449 Can't access Joomla Administrator

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Friday, 28 April 2017 17:17 CDT

Wednesday, 29 March 2017 15:24 CDT

user90102
 Hi

I encounter a strange problem. I can access the website but not the backend anymore. plugins/system/admintools/admintools/main.php is disabled which was sometimes a problem. But still the adress
http://www.frostviksfjallen.se/administrator/index.php
sends a Internal Server Error.
I don't know anymore what I can do.

best regards

Björn

Wednesday, 29 March 2017 15:43 CDT

dlb
Björn,

It is a cache problem. The login screen comes up fine for me. You can probably clear it by clearing your browser cache, closing your browser and restarting it. You do need to close the browser, they are "remembering" errors these days so once they get one, they don't try again.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Friday, 28 April 2017 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-04-28 17:17 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!