Support

Admin Tools

#27857 fof30

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Friday, 23 June 2017 17:17 CDT

flasp
 I get this error when trying to access the admin area

Call to undefined method FOF30\Platform\Joomla\Platform::redirect()

which means I cant access any area of my site - and hence can not reinstall the fof-library.

How do I do that manually throug ftp.

When I download and open the zip-filed fof-library, there is no fof30-folder only an fof-folder.

dlb
You're on the right track! Just upload the contents of the fof folder in the zip archive to /libraries/fof30, replacing the files already there.

There is a LONG history of why the folders are named that way but you don't want to know, trust me.

If you get locked out, you can always disable Admin Tools via FTP or your host's file manager with the instructions here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!