Support

Admin Tools

#27970 username and password doesn't work

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Monday, 17 July 2017 17:17 CDT

PawWest
Hi All :-)

when trying to login, my username and password doesn't work !

So no i looking to edit something in the backend, so that i can login and correct the problem, so if anybody has knowledge of where and what i have to edit so that i can login again, that would be nice :-)

Edited password in mysql, but that didn't work...

So what´s the next step ?

NB. when using restore from backup i forgot to put in my password, stupid i know :-)

dlb
When you restore, you have the opportunity to CHANGE the password. If you leave it blank, the old password is used.

Are you getting the back end login screen or are you being redirected to the home page? The redirection would not be a password issue, it's something else.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

PawWest
Yes, correct, it was mysql database, that was corrupted, maybe from the site restore, i don't know, but it's fixed again and working :-)

dlb
I'm glad you got it working!


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!