Support

I did set up a new Joomla Super User who is in Greece, he cannot login. Does it have anything to do with Admin Tools?

He told me that he is getting a second login screen. I told him to enter the login information again but that didn't work.

I can login with his credentials!

main.php is disabled.

Thanks,
Britt

Britt,

The "second login screen" sounds like you're using the /administrator folder password protection. You would get the server level user and password popup box, then you would get the Joomla! login screen. That first login is sometimes forgotten when new users are given login instructions. But if you didn't put the right credentials in the first popup box, you would never see the second screen. Disabling main.php would not disable the password protection, it is triggered through an .htaccess file in the /administrator folder.

Admin Tools can prevent you from creating a Super User, depending on the settings. Please check your new user to make sure they are a member of the Super Users group.

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