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Admin Tools

#30174 Joomla Administrator Login error

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Thursday, 04 October 2018 17:17 CDT

egr
I installed Akeeba Tools and I now cannot login to:
https://beverlyatteberry.com/administration/
but the site can still be browsed and the cPanel is not effected.

The error I get is attached.

This is not an urgent matter (unless I have a need to login as an administrator) and can wait for your vacations to end.

dlb
I have a wild and crazy idea before we try too hard to fix this. Just clear the cache on your browser. That isn't what the error is telling me, but updates can do some crazy things sometimes.

So, since you're still here the cache thing didn't work. We need to disable Admin Tools with the instructions here: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html. That should allow you to log into the back end of your site. Now we want to install Admin Tools twice, back to back without doing anything else in between. This trick usually works around a partial install of the component, caused by a bug in the Joomla! installer that goes back many years. Many have searched, but nobody has found it - yet.

Since the error is in the FOF library, the double install of Admin Tools may not work. You may need to download the FOF30 library from our Downloads page and install it directly. The FOF library is really tricky when you have more than one Akeeba product installed.

Have a happy Labor Day!


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

egr
After quite a bit of trouble shooting, I found the problem to be logging into the protected Administration directory.
After corrections were made, I was able to login.

I then made the mistake of enabling the "System - Admin Tools Update Email" plugin and the original error (see original attachment) occurred again.

I then used cPanel to rename ".htaccess" to "zzz.htaccess" and was once again able to login again.

I the installed "pkg_admintools-5.1.3-pro.zip" again and received the "installed successfully" message.

I looked on the "Components" drop-down and Akeeba Tools was not available. renaming "zzz.htaccess" to ".htaccess" did not help.

I installed "pkg_admintools-5.1.3-pro.zip" again with no success, but found the Akeeba Tools Extension was disabled, I enabled it and reconfigured and all is working well now!

Thanks for all of your suggestions! Consider this ticket closed.


dlb
I'm glad you got it working!


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

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