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Admin Tools

#30221 Problems with Akeeba Admin Tools

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Wednesday, 10 October 2018 17:17 CDT

Monday, 10 September 2018 06:18 CDT

mariazzz
Today I tried logged into the backend of Joomla after a long period of time not doing so. I started having problems with the server not responding; although the Joomla login page showed up, when I entered my user name and password it would time out, so I could not get in the backend.

After a long time on the phone to my host (Siteground), it occurred to me that it might be Admin Tools, as my subscription had expired. When I disabled Admin Tools (renaming main.php to main-disable.php), the issue was resolved - I could get in.

I therefore thought Akeeba Admin wasn't working because my subscription had expired, so I paid to renew my subscription. I installed the new version and.... now I still have the same problem as before. I can't log in because the server won't respond. When I disable Akeeba Admin I can log in.

So I currently have it disabled.

Could you please let me know what I can do to get Akeeba Admin working again?

Monday, 10 September 2018 07:12 CDT

nicholas
The status of your subscription is not relevant. Admin Tools will continue working even after your subscription expired. The only thing you need the subscription for is downloading updates and receiving support.

The first I would check is whether you can send email from your site. Go to your site's Global Configuration and try sending a test email. If that hangs, the problem lies in the email configuration of your site. Admin Tools tries to send you an email as soon as you log in which would explain what you experienced.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 10 October 2018 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2018-10-10 17:17 CDT

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