Support

When trying to upgrade AdminTools from 5.1.2 to 5.1.4 I get a very strange error

Warning
Missing download id.
Please login at SimplifyYourWeb.com to verify your purchased licenses and obtain your download id
Error connecting to the server: 403

Error
Failed to download package. Download it and install manually from https://www.akeebabackup.com/component/ars/?view=Item&task=download&format=raw&id=4403&dummy=my.zip&dlid=66827:f3f1900bcbedab57f0c111ed00ba2a1e.
My DownloadID is correct and I can download and install manually

The Download ID is stored in the Options section of Admin Tools. Please double check it to make sure that it matches what is on our site for your Download ID. Please check for leading or trailing spaces in the field, the space would be considered part of the ID.

If the ID is correct, please go to the Updates section where you see the update available and click the Clear Cache button, then the Find Updates button. The Download ID is stored in that cache and that can cause problems if the ID is added or changed.

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