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#30239 Joomla 3.9 Beta: Admin Tools breaking Akeeba Backup

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Friday, 12 October 2018 17:17 CDT

webmaster.vcampus
Hi,

Test environment: Wampserver 3.1.3 64bit on Windows 10
Akeeba Backup Pro v6.2.1

Akeeba Backup was installed successfully and was working. Started installing Admin Tools, but the page displayed a popup with the text 'Internal Server Error'.

Trying to access Akeeba Backup showed a page with an explanation about the missing FOF30 library.

Installed Akeeba Backup again, which worked all right.

Tried to update Akeeba Backup to the latest version 6.2.1 but the page displayed 'Internal Server Error'. Re-installed Akeeba Backup 6.2.1 and that installation succeeded.

Installed Admin Tools again with the same result, 'Internal Server Error'. Re-installed Admin Tools successfully, which fixed the issue with the missing FOF30 library in Akeeba Backup.

Perhpas a few more checks and controls need to be added to both products before Joomla 3.9 is launched.

Regards,
Toivo Talikka

nicholas
Akeeba Staff
Manager
No, your problem is that you are using a dead slow server package (XAMPP) on an Operating System with a dead slow filesystem (Windows is notoriously slow) and try to install a big extension. This causes a timeout error in PHP and everything is partially installed. The partial installation is the problem, not the Joomla! version.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

nicholas
Akeeba Staff
Manager
And by XAMPP I of course meant WAMP. Both server packages have done the same mistakes with the PHP setup which make them abysmally slow on Windows. That's how I ended up using my own Apache / MySQL / PHP combination on Windows 10. Joomla!'s page load time went from 3+ seconds to 0.3 seconds. Not too bad, right? :D

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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