Admin Tools

#30805 GeoIP database won't update

Posted in ‘Admin Tools for Joomla! 4 & 5’

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Latest post by on Wednesday, 20 February 2019 17:17 CST

Friday, 18 January 2019 08:27 CST

wesleyderbyshire

I continue to get this error message when trying to update the GeoIP Database V2.0
"A connection error occurred. Please retry updating the GeoLite2 Country database in 24 hours."

Any suggestions? Updates work fine on the same host under different accounts, and had formerly worked perfectly well under this particular account.

Regards,

Wesley Derbyshire

Friday, 18 January 2019 09:30 CST

dlb

Your GeoIP plugin is up to date, that's one thing that can cause this.

The other is that sometimes the connection to the Max Mind website has problems. That is why you get a suggestion to try again in 24 hours.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Friday, 18 January 2019 10:16 CST

wesleyderbyshire

The button to update still shows... so, it seems that an update is still available.
Also, the connection to the Max Mind website works fine only moments later on a different website I manage... just not FOUR sites under this one hosting account. But, the dozens of other sites I manage, no issue what so ever.
Any other ideas?

Regards,

Wesley Derbyshire

Monday, 21 January 2019 08:15 CST

dlb

I'm sorry, I had to get with Nicholas and Davide on this. Being seven hours apart is sometimes a problem.

Nicholas thought that most likely the host has a caching proxy which has cached the last failure response from MaxMind. If he's right, it should be working now.

Dale L. Brackin
Support Specialist

Wednesday, 20 February 2019 17:17 CST

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Edited by on 2019-02-20 17:17 CST

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