Support

Admin Tools

#31453 Backend login page Showing 404 Error Page

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Monday, 22 July 2019 17:17 CDT

Sameera
Hello

I have deactivated temporary admin tools component from my Joomla Cpanel 2 days ago, and access to my admin page was still working fine until a few hours ago, a 404 message appears when I tried to reaccess to my Joomla Cpanel. So am stuck I can not access to my Joomla Cpanel. Is there any solution.
Thanks

nicholas
Akeeba Staff
Manager
If you have deactivated Admin Tools then it doesn't run and cannot change how your site behaves. So, according to what you described, Admin Tools is the one thing that cannot be related to your issue. Normally I could have given you some ideas where to look next based on the error message but I don't speak Arabic and since it's an image I cannot use Google Translate to understand what it reads.

If I were to make a wild guess, based solely on my experience, I'd say that you need to delete the .htaccess and .htpasswd files from your site's administrator directory. These files may be hidden.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!