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#31538 403 error for ip lookup

Posted in ‘Admin Tools for Joomla! 4 & 5’
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Latest post by Mayday on Wednesday, 17 July 2019 06:33 CDT

Wednesday, 17 July 2019 03:55 CDT

Mayday
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

Hello,

When clicking the IP Lookup link in the email notifying of an Automatic IP blocking notification I'm getting a 403 error - You don't have permission to access /index.php on this server.
Server unable to read htaccess file, denying access to be safe.

This has just happened, why is this, please?

Thanks

Wednesday, 17 July 2019 05:23 CDT

tampe125
Hello,

thanks for the heads up.
This is an external site we use to provide a lookup for the recorded IP address. It seems it's a temporary issue (most likely they broke their own .htaccess file). We will monitor it in the few hours, if they're still broken we will try to find an alternative.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 17 July 2019 06:33 CDT

Mayday
Thank you.

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