Support

Admin Tools

#31791 Not able to de-activate Admin Tools

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by VladGhitulescu on Monday, 23 September 2019 14:25 CDT

Sunday, 22 September 2019 01:09 CDT

VladGhitulescu
Hey!


This ticket is the continuation of the ticket #31763 – How to de-activate the Admin Tools?.

Trying to deactivate the Admin Tools plugin leads to an error saying:

"An error has occurred."
403 "Access denied"

Please see also the attached screenshot.

("Access denied" when a SuperUser tries to de-activate a plugin?! :-/)

What's wrong?


Regards,
Vlad

Sunday, 22 September 2019 22:07 CDT

dlb
I'm sorry, that's my fault. I always forget about that switch.

Go to Web Application Firewall, Configure WAF, on the first tab, set "Defend against plugin deactivation" to No. That will allow you to deactivate the plugin.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 23 September 2019 06:41 CDT

VladGhitulescu
Hi, Dale!

Thanks for your help!

I've found and switched the "Defend agains plugin deactivation" off.
I renamed the .htaccess into .htaccess_admin_tools.
I renamed the htaccess.txt into .htaccess.
BUT under /administrator I couldn't find any .htaccess - file anymore (see also the attached screenshot) :-/

Any idea?

Thanks!


Regards,
Vlad

Edited by VladGhitulescu on 2019-09-23 06:42 CDT

Monday, 23 September 2019 08:06 CDT

dlb
Vlad,

The .htaccess file in the /administrator folder is for the Password Protect Administrator function. If you are not using that function, it would not be there.

That's a hidden file but it looks like you already have hidden file set to display.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 23 September 2019 14:25 CDT

VladGhitulescu
Dale, it's ok now, thanks!

One more: I had the very same error when I tried to create a new user (a Publisher). I'd try again and if it occurs again, I'll post it as a new question.

Thanks again!

Until next time,
Vlad

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!