Support

Admin Tools

#31815 Add this to your FAQ

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by on Tuesday, 29 October 2019 18:17 CDT

Friday, 27 September 2019 12:17 CDT

aetherwizard
On this page:
https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html

You may want to add to the top of the page that the user should check that their IP address has not been changed by their ISP. If only one IP address is in the whitelist then when the ISP changes the user's IP address, they are no longer able to log into the administrator page. I have now set my whitelist IP address as:

xxx.xxx.xxx.

This will usually pickup the new IP address that is assigned to my Internet account.

Sunday, 29 September 2019 14:47 CDT

nicholas
I'd like to point out that the information you asked us to add already exists on the page you linked to. Namely, the warning in yellow background which reads:

Don't use the Administrator IP Whitelist if your ISP assigns an IP address dynamically. This is the default unless you are paying them extra for a "static IP".

Not being able to log in to your site's administrator when your current IP address is not in the Administrator IP Whitelist is hopefully self-understood. After all, this is exactly what this feature is documented it should do.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 29 October 2019 18:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2019-10-29 18:17 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!