Support

The Akeeba admin tools doesn't let me log in to the admin panel. I already checked this structure: https://www.akeebabackup.com/documentation/troubleshooter/atwafissues.html but it doesn't work. I don't receive any email, also I tried the second solution, still no result.

P.S: I'm not sure about the version of my Admin Tools, it's not that old.

In that link that you used, look under the blue box at the section "Using FTP to regain access to your site's administrator." I'm not sure if that is the "second solution" that you referred to, but renaming main.php will completely disable the Admin Tools' WAF. Be aware that sometimes the main.php still exists in your cache so it could take a few minutes to be effective.

The second thing that could be going wrong is the Password Protect Administrator function. Look in the /administrator folder for an .htaccess file. If there is one there, rename or delete it. This triggers an extra user ID and password prompt logging in to the back end. Not all servers like that function. Note that .htaccess is a hidden file and your FTP client or cPanel file manager has to be set to view hidden files in order to see it.

Dear Dale,
The issue has been resolved now. Thanks for your help!

You're welcome!

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