Support

Admin Tools

#32075 Siteground changes htaccess file

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

maurice.molenaar
Yesterday we installed a new Joomla site at Siteground.
We are not using the Siteground security features on this account.

We have Admin Tools Pro in place and used it to create our .htaccess file.

We noticed that PHP 7.1.x was active on this account, so went to cPanel and changed it to 7.3.12. So far so good.

But, after a couple of hours the PHP-version automatically switched back to 7.1. Admin Tools reported a change to the file (yes!), also Joomla shows an error about the old version in the back-end.

Switched back in cPanel, but again it goes to the old version.

I asked Siteground, they say they add a line of code to the htaccess file. I have added the most recent file (changed it to a txt file for upload purposes here).

Maybe you could tell me what line I could add to Admin Tools htaccess maker to prevent the change? I do understand why the reversion is made, but we want to use php 7.3.

Thanks!
Maurice
Best regards,
Maurice

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!