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Admin Tools

#32976 Error message : "*.jpg is too large, maximum file size is 0.1kB"

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by tampe125 on Monday, 04 May 2020 10:41 CDT

Monday, 04 May 2020 04:22 CDT

Jakeza01
Good morning, sir,

I use an application to create online courses : "Guru" from Ijooma.
The application prevents me from downloading images larger than 0.1 kb.
So it's impossible.
I contacted them and did all the recommended steps but to no avail.

In the attached image I explain the problem.
You can see that I modified the parameters of the server but the problem remains.
I think that it can be a problem of authorization with the htaccess created by admin tool (?) but I don't know how to handle it.

Can you enlighten me and help me?
I thank you so much, in advance.

Best regards

Monday, 04 May 2020 04:51 CDT

tampe125
Hello,

your attachments didn't come through.
However, let's double check that such error is indeed caused by Admin Tools.
Please replace your current .htaccess file with Joomla default one, then disable Admin Tools system plugin.
In this way, our extension is completely disabled. Do you still have the same issue? If so, it means that's not caused by Admin Tools, otherwise we will keep investigating.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 May 2020 06:32 CDT

Jakeza01
Thank you very much for your answer.
I try do disable admin tool plugin but an error message is displaying:
"Une erreur s'est produite
403 Accès refusé"
(in french)

Monday, 04 May 2020 06:50 CDT

tampe125
That's Admin Tools protecting itself.
Please get inside the Configure WAF page and set the option Defend against plugin deactivation to No.
Then you can disable Admin Tools system plugin.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 May 2020 07:13 CDT

Jakeza01
Thank you very much. Sorry for the attachment that did not download properly. I'll put it back here.
I have done what you mentioned (disable plugin...) and the problem "maximum file size 0.1 kb" still remains.
However, no other leads come to mind...
:-(

Monday, 04 May 2020 08:54 CDT

tampe125
You should contact your hosting company, I suspect they are limiting the upload of specific files.
That's something that we (you and us) can't fix, since it's a server configuration.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 04 May 2020 10:39 CDT

Jakeza01
I understand, even though other files of the same type usually manage to download.
Thank you.

Have a nice evening.

Monday, 04 May 2020 10:41 CDT

tampe125
You're welcome!
Feel free to open a new ticket if you need further assistance.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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