Support

We have a client inform us that when trying to submit a regular contact form enquiry on their site, they got blocked by admin tools.

Looking at the Exceptions log it states:
CSRF Shield - /index.php?option=com_baforms&task=form.getRecaptchaData
CSRF Shield - /index.php?option=com_baforms&task=form.getFormsLanguage

We have tested on different PC systems at different locations with different results:
Location 1
PC 1 | Windows | Chrome - Not blocked
PC 2 | Windows | Microsoft Edge - Blocked

Location 2 (client)
PC 1 | Mac | Chrome & Safari - Blocked

Location 3
PC 1 | Windows | Chrome - Blocked

What is the issue for this? A lot of our websites use Balbooa Forms and Akeeba Admin Tools so this is a major issue. We contacted Balbooa and they said to "address this issue" to you

Regards

UPDATE
When an IP gets gets logged as an exception there is a message that we have set 'to get in touch with us if you are having problems accessing our website'.

A client has just called us to say they have been blocked out, what they did was:-

Search on Google for the business and they clicked on the 'Visit Website' button (on the right), they then got instantly blocked, they didn't even see the website just got the exception message and phoned us, as it's our number on the message.

This has been the same for two other clients this morning, since we have updated both Balbooa Forms and Admin Tools. Both have Macs

As soon as we unpublish the Balbooa forms plugin it seems to be fine and no blocking happens.

Following these steps seems to have fixed the issue. This seems to only have issues on the latest release of BA Forms, version 2.0.4.

Thanks

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.