Support

Akeeba Backup for Joomla!

#16759 error message when accessing from administrator

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 15 July 2013 15:11 CDT

mooreman1
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.11
PHP version: 5.2
MySQL version: (unknown)
Host: Hostgator
Akeeba Backup version: 3.6.10

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: I was updating a site for my client, bumped them up from PHP5.2 to 5.3. I installed Akeeba 3.7.10 and realized that one of the site rotators won't work PHP 5.3. I uninstalled Akeeba 3.7.10, turned PHP back to 5.2, installed Akeeba 3.6.10 and when i try to access Akeeba from the back end I get:

Warning: require_once(__DIR__/autoloader/fof.php) [function.require-once]: failed to open stream: No such file or directory in /home/haemosol/public_html/libraries/fof/include.php on line 24

Fatal error: require_once() [function.require]: Failed opening required '__DIR__/autoloader/fof.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/haemosol/public_html/libraries/fof/include.php on line 24

What might I have done wrong? Thank you in advance for your reply,
Don

nicholas
Akeeba Staff
Manager
If you want to downgrade Akeeba Backup you will have to remove both the Akeeba Backup component and the FOF library before being able to downgrade Akeeba Backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

mooreman1
Hey Nicholas,
Thank you for your reply. Dumb question - how do i remove the FOF library?

Don

nicholas
Akeeba Staff
Manager
You can either uninstall it like any other Joomla! extension or do it the macho way: delete the libraries/fof directory.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

mooreman1
Ahah!

Thanks much.

Don

nicholas
Akeeba Staff
Manager
You're welcome, Don!

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

nicholas
Akeeba Staff
Manager
You're welcome, Don!

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!