Support

Akeeba Backup for Joomla!

#22365 Transfer local archive to Amazon s3 gives an 500 error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 27 March 2015 13:31 CDT

carcam
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I have a couple of sites where backups are succesfully taken but they are not being uploaded to Amazon S3 (although profile is configured to do so). In these sites, I have also noticed that trying to use the "Transfer archive to Amazon S3" feature from Manage Backups screen, gives an inmediate 500 error (I noticed that in my browser console).

Attached you may find the log for one of the sites (the one I am provided information) where you can see the postprocessing started. Nevertheless the file was not uploaded. This specific log is for a backup started automatically from Watchful.ly.

I would appreciate any help in fixing the "transfer archive to Amazon S3" feature so that I can move my backups there.

Best!!

nicholas
Akeeba Staff
Manager
I don't think it's an immediate error. It seems that you're simply timing out while transferring a 170Mb archive from what is essentially a front-end backup method. Try setting a part size for split archives around 10 to 20Mb.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

carcam
As you can see in the attached image, it's at 598ms which I think it's quite fast.

Anyway I'll reduce part size as it's usually bullet proof.

Thank you very much!!

nicholas
Akeeba Staff
Manager
No problem! Let me know how this went on Monday morning :)

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!