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Akeeba Backup for Joomla!

#22635 remote backup - failed to transfer

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
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Akeeba Backup version
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Latest post by nicholas on Friday, 15 May 2015 13:04 CDT

Friday, 15 May 2015 11:53 CDT

tceko1
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I have the default profile setup to do database only and then upload to remote server. When I am configuring the profile, I click on the "test connection" button and it connects to the remote server (i even was able to browse and choose the folder to upload to.

However, when I try to "backup now", I get an error saying remote username/password incorrect.

Friday, 15 May 2015 13:04 CDT

nicholas
Please go to the Configuration page and set the Log Level to "All information and debug". Take a new backup, then ZIP and attach the log file here. It will give us more context on what is going on.

While you are at it please double check the Directory you've set up in the FTP configuration of Akeeba Backup. Keep in mind that as the component tells you the "Test FTP Connection" button only checks if the hostname, port, username and password are correct. It doesn't test the directory. If the directory is incorrect then you will get the error message we see in your screenshot.

Moreover, do keep in mind that the FTP configuration is per backup profile. If you have more than one profile please make sure that you have made all changes in all of the profiles you want to use the FTP upload with.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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