Support

Akeeba Backup for Joomla!

#22881 Gateway Timeout and a Script Time out error - (2)

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by iorbita on Tuesday, 30 June 2015 09:45 CDT

Tuesday, 30 June 2015 05:03 CDT

iorbita
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hello,
since my previous ticket has been closed I have to open another with the same subject... or maybe can you reopen?
Anyway I continue to receive errors, I think the problem is Dropbox… maybe I need to try with another service?

http://quick.as/kOYZHOjd7

Akeeba Backup log file: https://db.tt/adWXapn5

Thank you

Lorenzo

Tuesday, 30 June 2015 05:48 CDT

nicholas
You get the script timeout and/or gateway errors because the upload takes too long. It's exactly what is described in the last two paragraphs of https://www.akeebabackup.com/documentation/akeeba-backup-documentation/step-by-step-guides.html#how-to-cloud-backup-basic-config

A simple way to try to fix this is go to the Configuration page, Post-procesing Engine, click on Configure next to it and set:
• Enable chunk upload: Yes
• Chunk size: 5.00

If this still results in errors you have a really slow connection to Dropbox. Your only alternative is breaking up the backup to small files (1-2Mb) and uploading each one of them separately to Dropbox. If you are interested in doing so again from the Configuration page find the Archive Engine row, click on Configure next to it and set the Part Size for Split Archives to 2.00 or 1.00.

If this still doesn't help then your connection to Dropbox is either being blocked by the server or unrealistically slow so yes, you should try using a different service.

For what it's worth we're also hosted on SiteGround and we're using Amazon S3. It's really fast. We can upload around 25 to 30 MB per minute to S3.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 30 June 2015 09:45 CDT

iorbita
Hello and thank you for these clarifications, …so I'll try with the new chunk size setting otherwise I'll try Amazon S3 service.

Thank you again

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!