Support

Akeeba Backup for Joomla!

#24835 Fatal error: Uncaught exception 'RuntimeException'

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Sunday, 01 May 2016 17:20 CDT

charleyhankins
Description of my issue: After running kickstart, the backend comes up fine, but the front end displays a white page containing the following text:

Fatal error: Uncaught exception 'RuntimeException' with message 'Cannot override frozen service "configuration".' in /home/southa12/public_html/libraries/gantry5/vendor/pimple/pimple/src/Pimple/Container.php:77 Stack trace: #0 /home/southa12/public_html/libraries/gantry5/classes/Gantry/Component/Theme/ThemeTrait.php(133): Pimple\Container->offsetSet('configuration', '_error') #1 /home/southa12/public_html/templates/rt_callisto/error.php(28): Gantry\Framework\Theme->setLayout('_error') #2 /home/southa12/public_html/libraries/joomla/document/error/error.php(142): require_once('/home/southa12/...') #3 /home/southa12/public_html/libraries/joomla/document/error/error.php(113): JDocumentError->_loadTemplate('/home/southa12/...', 'error.php') #4 /home/southa12/public_html/libraries/legacy/error/error.php(798): JDocumentError->render(false, Array) #5 /home/southa12/public_html/plugins/system/redirect/redirect.php(64): JError::customErrorPage(Object(Twig_Error_Runtime)) #6 [internal function]: PlgSystemRedirect::handleError(Object in /home/southa12/public_html/libraries/gantry5/vendor/pimple/pimple/src/Pimple/Container.php on line 77

---

The following is the result of ALICE:
------ BEGIN OF ALICE RAW OUTPUT -----
Multiple Joomla! installations
Found Joomla! installations in the following subdirectories:
landing
swacccorg
expoarchives/2014
expo2016

Large files issues
The following files are too big and can cause backup issues:
File: <root>/akeeba.backend.id24.log 30.63 Mb
File: <root>/catalogs.zip 61.98 Mb
File: <root>/landing/Joomla_3.4.8-Stable-Full_Package.zip 10.52 Mb
File: <root>/swacccorg/vermilion-1.0-rocketlauncher_j32 (3).zip 21.61 Mb
File: <root>/joomlatools-files/docman-files/dmto33-2.zip 31.66 Mb
File: <root>/joomlatools-files/docman-files/dmto33-3.zip 882.42 Mb
File: <root>/joomlatools-files/docman-files/southarkco_dmdocuments.zip 846.18 Mb
File: <root>/joomlatools-files/docman-files/dmto33-1.zip 58.04 Mb
File: <root>/joomlatools-files/docman-files/Resource Room/DIANA.pdf 21.79 Mb
File: <root>/joomlatools-files/docman-files/Resource Room/southark-eldorado.pdf 20.98 Mb
File: <root>/images/phocagallery.zip.zip~3.tmp 21.46 Mb
File: <root>/images/a1-content.zip~2.tmp 13.48 Mb
File: <root>/images/a1-content.zip~1.tmp 13.19 Mb
File: <root>/images/phocagallery.zip.zip~2.tmp 22.09 Mb
File: <root>/images/phocagallery.zip.zip~1.tmp 20.04 Mb
File: <root>/images/steppingstones.mp4 78.98 Mb
File: <root>/images/programs/programs.zip 14.87 Mb
File: <root>/images/catalogs/current/SouthArk Catalog 2015-2016.pdf 24.5 Mb
File: <root>/images/catalogs/current/current.zip 10.51 Mb
File: <root>/images/catalogs/current/southark-course-catalog-2015-2016.pdf 24.54 Mb
File: <root>/images/catalogs/2015-2016/southark-course-catalog-2015-2016.pdf 24.54 Mb
File: <root>/images/stories/ir_gainful employment.tar 27.33 Mb
File: <root>/images/stories/IR_Dashboard.zip 72.85 Mb
File: <root>/images/stories/faculty_staff/PIX FACULTY.zip 23.48 Mb
File: <root>/images/stories/faculty_staff/1 001.jpg.zip 47.04 Mb
File: <root>/images/stories/2012/heritageplaza/HeritagePlaza-YouTubeSD.mov 73.75 Mb
File: <root>/images/stories/2012/news/1030_shepherd-matthew.jpg.zip 11.15 Mb
File: <root>/images/stories/2012/corpcomm-schedules/fall-2012-catalog.pdf 41.33 Mb
File: <root>/images/ir/2013.zip 48.32 Mb
File: <root>/images/hit/hit.zip 53.24 Mb
File: <root>/dmdocuments/htaccess.zip 199.96 Mb
File: <root>/dmdocuments/files.zip 97.43 Mb
File: <root>/dmdocuments/dmdocuments.zip 422.87 Mb
File: <root>/expoarchives/2014/vermilion-1.0-rocketlauncher_j32 (3).zip 21.61 Mb
File: <root>/expoarchives/2014/site-www.southarkexpo.com-20150203-122324.jpa 1136.17 Mb
File: <root>/virtualtour/southarku/E1C University Center.jpg 21.38 Mb
File: <root>/virtualtour/southarku/E1G Network Security Lab.jpg 19.44 Mb
File: <root>/virtualtour/southarku/southark1/videos/vid1.mp4 19.17 Mb
File: <root>/virtualtour/southarku/southark1/videos/vid1.webm 27.09 Mb
File: <root>/expo2016/isotope-1.1.0-rocketlauncher_j34 (1).zip 21.64 Mb

------ END OF ALICE RAW OUTPUT -----

nicholas
Akeeba Staff
Manager
The restoration of your site has fully completed. This issue has actually nothing to do with our software as you can see in the error backtrace.

The problem comes from the Calisto template which is written by RocketTheme. I believe that you need to clear the cache of Joomla!. Or it may be linked with an unfixed Gantry bug from three of four months ago.

Please request support about this issue from RocketTheme, remembering to paste the complete error message. This looks like an internal error in their template parser.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

charleyhankins
Thanks! I have contacted RocketTheme Support.
CH

nicholas
Akeeba Staff
Manager
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!