Akeeba Backup for Joomla!

Sunday, 17 July 2016 17:19 CDT

alexk66

Hi I can install latest akeeba professional 5.1.2.
My preview ticket number was #25344 with the same problem. You said that is some problem with my server but when I completely uninstall akkeba 4.7.3 and install again old version everything is OK but when I try to install 5.1.2 version I can install successfully but when I try to access to Akeeba from ACP I got Error 500

Monday, 18 July 2016 01:56 CDT

nicholas

That's an entirely different issue. The ticket you reference indicated that a directory was corrupt in this site's file system and had to do with an update. When you do a clean installation this cannot possibly be an issue since the old directory, by definition, does not exist.

First try installing the component twice in a row, without uninstalling it before or in between. Check if you receive any error messages during the installation. If you do, paste them here.

If you still cannot access the component please go to your site's Global Configuration and set Debug System to Yes and Error Reporting to Development. Now try accessing Akeeba Backup again. You should receive an error message. Please paste it here.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 19 July 2016 08:46 CDT

alexk66

When Install I got this message

Installation of the package was successful.
Akeeba Backup installation package v.5.1.2

When I try to access to Akeeba I got this message:
Warning: require_once(/.../administrator/components/com_akeeba/engine/Autoloader.php): failed to open stream: No such file or directory in /.../administrator/components/com_akeeba/BackupEngine/Factory.php on line 30

Fatal error: require_once(): Failed opening required '/.../administrator/components/com_akeeba/engine/Autoloader.php' (include_path='.:/usr/share/php:/usr/share/pear') in /..../administrator/components/com_akeeba/BackupEngine/Factory.php on line 30

Tuesday, 19 July 2016 10:27 CDT

nicholas

Ask your host to reset the opcode cache (Zend Opcache, APC or anything they are using). Your server still "sees" the old code that's no longer there. This is what is causing these inexplicable error messages.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 19 July 2016 11:28 CDT

alexk66

I don't have hosting provider, I have my own VPS server and I use Xcache (free and open PHP opcode cacher).
I was try to flush Opcache, I was create php file with this code <?php opcache_reset(); ?> but still nothing

Wednesday, 20 July 2016 01:44 CDT

nicholas

OK, it all makes sense now. We have added code in our post-installation script to reset most code caches. XCache does not seem to have a way to invalidate the cache. Please note that XCache is a different thing than Zend OPCache. You can not use Opcache's methods to reset XCache.

I don't know how you can reset XCache without rebooting your server. Since this is your server you should know. Unfortunately, since this issue has to do with your server setup we can't help you any more. You need to reset XCache somehow. Good luck!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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