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Akeeba Backup for Joomla!

#25967 Blank Page after update

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Saturday, 24 September 2016 17:20 CDT

Wednesday, 24 August 2016 22:54 CDT

user6585
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: I installed Akeeba 5.1.4 and got a 500 error. I uninstalled and started rolling backwards. I went back to 4.4.2 which installed and ran fine. So it told me I had an update which I installed. Now, I'm getting the 500 error again in version 4.7.4.

You can see a screenshot HERE

I looked at my error logs and have attached a copy of the last 4 or so entries - all of which pertain to Akeeba.
I looked through the tickets here and didn't find anything to help out. Admin Tools version 4.0.1 is working perfectly fine.
Any and all help will be greatly appreciated.

Thanks in Advance,
Flip

Thursday, 25 August 2016 01:13 CDT

nicholas
Please ask your host to disable the PHP code cache they are using and install Akeeba Backup 5.1.4. Alternatively, ask your host to clear the code cache they are using after installing Akeeba Backup 5.1.4.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 24 September 2016 17:20 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2016-09-24 17:20 CDT

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