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Akeeba Backup for Joomla!

#27145 Backup Freezes at 50%

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Akeeba Backup version
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Latest post by on Saturday, 18 March 2017 18:17 CDT

Wednesday, 15 February 2017 21:03 CST

sykowarpig
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

My backup on each of my sites freezes at 50%. I let the system run over night, and it hasn't budged past 50%. My log file is attached from my latest attempt with one domain. Please help me get this up and running so I can migrate the site to the new server. Thank you in advance.

~ Jeff

Thursday, 16 February 2017 02:16 CST

nicholas
Hello Jeff,

lease attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Without a log file all we can tell you is that your backup crashes either backing up a big table or while trying to make a listing of the folders and files in your site's root. The former can usually be dealt with by means of excluding the table contents from the backup or tweaking some settings. The latter usually requires the host to intervene but we have to tell you what to ask them. There's also a small chance it's something more rare. That's why we need the log file to help you. Thank you in advance!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 18 March 2017 18:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2017-03-18 18:17 CDT

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